Lending Library

Looking for access to a variety of training and human resource materials? Look to WORKFORCE CENTRAL FLORIDA’S Lending Library. The Lending Library is offered at no cost and allows you to simply “check out” human resource-related material to enhance your business and reduce your training costs.

Available in DVD, video, CD-ROM, cassettes and workbooks, here is what’s you may choose from:
(ca = cassette cd = CD-Rom v = video wb = workbook)

Resources	Status
Business: Access – Video Professor, Volumes 1,2,3 (cd)Learn the basics of Microsoft Access 2000, 2002 and 2003 with this video tutorial that covers creating a database and tables; utilizing the Table, Form and Query Wizards, importing into an Access database, creating queries; producing and modifying forms; linking tables between databases; and, setting up reports.	Available
Business: Excel - Video Professor, Volumes 1,2,3 (cd)Learn the basics of Microsoft Excel 2000, 2002, and 2003 with this video tutorial that covers creating a spreadsheet and charts; working with formulas; building a budget; performing “What-if” Analysis; formatting; building a payroll database; finding records; calculating income and expenses; and, making a summary page.	Available
Business: Outlook – Video Professor, Volumes 1, 2, 3 (cd)Learn the basics of Microsoft Outlook 2000, 2002, and 2003 with this video tutorial that covers e-mail features; calendar, contacts and tasks; setting up e-mail rules; scheduling appointments; archiving e-mail; and, customizing Outlook.	Currently unavailable
Business: PowerPoint – Video Professor, Volumes 1,2,3 (cd)Learn the basics of Microsoft PowerPoint 2000, 2002 and 2003 with this video tutorial that covers creating a presentation; using text boxes; adding AutoShapes and WordArt; using the slide sorter view; creating charts; utilizing clip art; importing spreadsheets; formatting and enhancing text; using animation; viewing your presentation; and creating notes and audience handouts.	Available
Business: Publisher – Volumes 1,2,3 (cd)Learn the basics of Microsoft Publisher 2002 and 2003 with this video tutorial that covers working with logos; creating business cards, brochures, stationery, envelopes and invitations; adding WordArt and clip art; using Mail Merge; and putting items on the Web.	Available
Business: Word - Video Professor Volumes 1,2,3 (cd)Learn the basics of Microsoft Word 2000, 2002 and 2003 with this video tutorial that covers entering and editing text; formatting styles, text and margins; using bullets and numbering; creating columns, boxes and tables; using spell-check and the thesaurus; adding WordArt, graphics, symbols, headers, footers and SmartTags; and, utilizing mail merge, lists and labels.	Available
Business: Concrete Field Testing – Technician Training (cd)This training covers standard tests commonly associated with sampling and testing fresh concrete in the field.	Available
Business: The Basics of Business Etiquette (v, wb, ca)In this program you’ll learn proper manners for meeting and greeting others; how close to stand and why; basic office equipment etiquette; what to wear and not to wear; the basics of how to act in both business and social situations; and how to manage dilemmas. (46 minutes)	Available
Business: Learning QuickBooks 2008 (cd)Learning QuickBooks takes you step-by-step through the essentials of mastering QuickBooks basics, with highly qualified instructors teaching you key tasks using real-life examples. You'll get an introduction to bookkeeping fundamentals—without all the technical jargon, and gain the confidence of knowing you're "doing it right." (180 minutes)	Available
Business: Writing for Business Results (v, wb) “Writing for Business” gives you the principles you need to make your writing powerful, interesting and relevant to the reader – from memos and e-mail to annual reports. You’ll learn to plan for letters, memos and e-mail; keep your messages short and simple; grab your readers with a strong opening line; and, provide the detail needed to support your writing. (25 minutes)	Currently unavailable
Business: The Write Stuff (dvd, cd, bk)The Write Stuff training program provides a practical how-to guide to help you become a better writer – both professionally and personally. You’ll learn the two unbreakable rules of writing and techniques needed to make reports, memos, letters and business presentations more understandable by your readers. (39 minutes)	Available
Communication: Controlling Interruptions: How to free up an hour a day (v)Interruptions can make us feel important and busy and can bring us good news, but most are poorly timed and ruin workday concentration. This video takes you through the steps to control interruptions: list, eliminate, anticipate and delegate. (64 minutes)	Currently unavailable
Communication: Communicate and Win, Win, Win (v)Seven key communication topics are highlighted in this video: persuading people to accept your ideas; using the telephone; providing dynamic leadership; listening for increased productivity; conducting effective meetings; making winning presentations; and, getting the most out of your writing. (48 minutes)	Available
Communication: How to Develop Effective Communication Skills (v, wb)This training program gives you a blueprint for effective communication. You will learn the skills needed in order to compete in the worldwide marketplace to make you and your company successful. You’ll also learn to build trust so you can communicate openly and freely with others; remove barriers to positive communication; communicate nonverbally and verbally; develop better relationships through listening; and, deal with conflict in the work place. (34 minutes)	Currently unavailable
Communication: Accent Reduction Workshop for Professional American Speech (cd, bk)This program is designed for anyone who wants to improve the clarity and fluency of their American speech. In each exercise the instructor demonstrates words and sentences several times, gives coached instructions, and provides a space for you to repeat the phrase.	Available
Communication: The Basics of How to Plan, Write and Give a Winning Presentation (dvd, bk)Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life. Divided into three sections – planning, writing and giving a presentation, the program will help you overcome the “presentation jitters” and deliver what the audience expects – a great speech. (30 minutes)	Available
Conflict Resolution: How to Handle Difficult People–Volume 1 and 3 (v, wb)Learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships; and, how to understand and adjust our “belief filters.” (Volume 1 – 45 minutes, Volume 3 – 45 minutes)	Currently unavailable
Conflict Resolution: How to Deal With Difficult People – Volume 3 (v)Meet and master three difficult people: slugs – they’ve quit their jobs but keep coming back to work; silent snipers – they roll their eyes and make faces during meetings and quietly attack you behind your back; gossips – they cut you down to make themselves feel better; saboteurs – they assassinate your work when you’re not looking; informants – these people give the “tanks” the fuel to run right over you; and, liars – the name says it all.	Available
Customer Service: Winning Customer Loyalty: Volume 1 - Eliminate Customer Turn-off (v, wb, ca)This program looks at what really eliminates your customers and shows you how to build the kind of loyalty that keeps customers coming back. You’ll learn to know the difference between value turnoffs, systems turnoffs and people turnoffs and assess how you are treating your customers. (20 minutes)	Currently unavailable
Customer Service: Winning Customer Loyalty: Volume 2 – Exceeding Customer Expectations (v, wb, ca)“Winning Customer Loyalty … Exceed Customer Expectations” takes the ambiguity out of what it means to “give your customer more.” You’ll learn to identify six different categories of customer expectations and how you can pleasantly surprise your customer; provide E-Plus service (that little bit Extra); anticipate customer expectations; provide on-time service; and, understand the need for follow up and how to do it. (22 minutes)	Available
Customer Service: Delivering Knock Your Socks Off Service (bk)“Delivering Knock Your Socks Off Service” is a guidebook for service professionals working on the front line. It equips you with the savvy and skills you need to delivery unbelievably great service under any circumstance.	Available
Customer Service: The Power of Customer Service (v, wb)Using the “three Cs” of customer service – concern, communication and competence – leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer relationship. (62 minutes)	Available
Customer Service: Telephone Skills at Work (v, wb)“Telephone Skills at Work” will show you how to make your telephone your business partner. You’ll learn: how to correctly handle incoming and outgoing calls; the basics of telephone etiquette; how to listen and speak effectively on the phone; and, how to deal with complaint calls. (33 minutes)	Available
Customer Service: Winning Telephone Tips (dvd, cd, bk)With Winning Telephone Tips learn why it’s important to place your own calls, how to avoid unnecessary call screening, how to make your voice mail more efficient, proper telephone technique and how to prevent callers from wandering off the topic. (30 minutes)	Available
Dealing with Change in the Workplace: Who Moved My Cheese? (bk)This #1 best seller is a story created by Dr. Spencer Johnson that helped him deal with a difficult change in his life. You can discover how to deal with change, so that you can enjoy less stress and more success in your work and in your life.	Available
Dealing with Change in the Workplace: Who Moved My Cheese? Program Kit: Part 1 (bk, cd, dvd, wb)The book, a #1 best seller, is a story created by Dr. Spencer Johnson that helped him deal with a difficult change in his life. With this program, you can discover how to deal with change, so that you can enjoy less stress and more success in your work and in your life. (30 minutes)	Currently unavailable
Diversity: How to Deal with Cultural Diversity in the Workplace (v, wb, ca)In this program you will see the value of the differences in people and develop the skills necessary to put cultural diversity to work to benefit you and your organization. You’ll learn to communicate effectively with individuals from diverse cultures; mentor individuals from different backgrounds; be sensitive to older employees; and build foundations for teamwork. (30 minutes)	Available
Diversity: Sexual Harassment: Serious Business (dvd)This video will instruct your employees on the definition of unwanted sexual conduct and the problems caused by this type of behavior. (25 minutes)	Available
Diversity: Prevent Sexual Harassment in the Workplace (dvd, cd, bk)With this program you will learn how to establish a specific written policy that prohibits sexual harassment, how to confront the harasser if sexual harassment is taking place, the definition of sexual harassment and how to prevent sexual harassment from happening in your organization. (24 minutes)	Available
Human Resources: BLR Family and Medical Leave Act Compliance Guide (bk)This book contains the info you need to navigate the complex maze of federal and state laws that can affect the administration and management of employee leave programs. You will find material on the federal Family and Medical Leave Act; state family and medical leave laws; the federal American with Disabilities Act (ADA); state workers’ compensation statutes; miscellaneous federal and state laws affecting leave; and, the Uniformed Services Employment and Reemployment Rights Act.	Available
Human Resources: BLR SmartPolicies….Prewritten Personnel Policies (cd,bk)Select from more than 500 personnel policies and customize them in your word application program to fit your specific needs. The CD gives you real, up-to-date personnel policies from actual companies.	Available
Human Resources: Human Resources: BLR SmartJobs….Job Descriptions (cd)This CD provides human resource professionals more than 500 carefully selected examples of written job descriptions. The job description examples include a complete job summary, essential functions (ADA ready), grades and salary table, job qualifications, and much more.	Available
Human Resources: Human Resources: BLR Salary Search (cd, bk)This CD provides compensation professionals with all the tools needed to establish and maintain a fair and effective wage and salary system, including current state and local survey data, recommended pay ranges for plant, office and exempt employees, automated job evaluation and job pricing, and detailed, up-to-date explanations of relevant compliance issues under state and federal law.	Currently unavailable
Ice Breakers: The Muppets in.…IntroductionLet the MUPPET crew give your meetings a boost with their award-winning programs. How can you keep your introductions from dragging on? This parody is a great way to keep your audience attentive and eager. (2:30 minutes)	Available
Ice Breakers: The Muppets in….Leo and the MonsterLet the MUPPET crew give your meetings a boost with their award-winning programs. Leo’s “short” list of the secrets of success has turned into about 80 or 90 items. Maybe he just needs the right motivation to summarize his list – an enormous ogre breathing down his back! If your meeting needs a break, have no fear, the monster is here! (2 minutes)	Available
Ice Breakers: The Muppets in….The Safety ZoneLet the MUPPET crew give your meetings a boost with their award-winning programs. “You are traveling through another dimension. A dimension not only of timeclocks and deskspace but danger,” announces the very serious Rod Serling-type MUPPET. Watch Grump try to fend off killer coffee attacks, painful paper cuts and assorted injuries in the office. (3:09 minutes)	Available
Ice Breakers: The Muppets in....How to End a MeetingLet the MUPPET crew give your meetings a boost with their award-winning programs. The ultimate rousing send-off! When this MUPPET lady sings, your audience will head out the door howling with laughter ready to take on the world. (2:57 minutes)	Available
Leadership: Fish! Catch The Energy, Release The Potential (bk, v)Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job everyday. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. This engrossing parable applies ingeniously simple lessons learned from the actual Pike Place fishmongers and addresses today's most pressing work issues with an appealing message that applies to anyone in any sector in any organization. (18 minutes)	Available
Leadership: Contagious Leadership: Learning The Art of Successful Leadership (bk)This book by Monica L. Wofford, a seminar leader and keynoter who creates leaders for large and small companies nationwide, covers 10 steps for turning managers into leaders.	Currently unavailable
Leadership: Fish! A Remarkable Way to Boost Morale and Improve Results (bk, dvd)Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job everyday. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. This engrossing parable applies ingeniously simple lessons learned from the actual Pike Place fishmongers and addresses today's most pressing work issues with an appealing message that applies to anyone in any sector in any organization. Includes DVD.	Available
Legal Briefs: Its Not Just About Sex Anymore: Harassment & Discrimination in the Workplace (v, dvd, wb)There is far more to workplace harassment and discrimination than just sex. To demonstrate, this program dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. It is an eye-opening experience for everyone in the organization to discover what is/is not acceptable in today’s workplace and what their responsibilities are concerning harassment. (17 minutes)	Currently unavailable
Legal Briefs: A.C.T. with Integrity: Real Situations for Discussion (v, dvd, wb)This program provides business ethics training that can serve as a vital complement to any business practices and legal compliance program. Designed in a modular format that consists of 12 case studies, each video discussion provides an opportunity to guide employees through an analysis of the issues involved and discussion of the action or actions that should be taken in your organization to resolve each concern and maintain your organization’s integrity. (18 minutes)	Available
Legal Briefs: Be S.A.F.E. (Not Sorry): Preventing Violence in the Workplace (v, dvd, wb)This program provides your employees the practical and necessary tools to help keep your workplace safe in today’s hectic and pressure-filled world. Using scenes taken from actual examples, it provides the people within your organization the ability to spot situations that might pose very real threats to coworkers and to your organization. (17 minutes)	Available
Legal Briefs: Recruiting and Hiring (v, dvd, wb)Recruiting and hiring can be a legal minefield for managers. This program equips them with the skills they need to avoid legal pitfalls in finding and hiring the right people. Also, it addresses the most common stumbling blocks, including job descriptions, job advertising, interviewing and equal opportunity concerns. (17 minutes)	Available
Legal Briefs: Workplace Violence (v, dvd, wb)This program is designed to help managers understand the legal obligation they face in preventing workplace violence. It identifies five common issues managers face and offers three specific actions they can implement immediately to prevent violence and avoid liability. (17 minutes)	Available
Legal Briefs: The ADA: Tough Questions & Straight Answers (v, dvd, wb)This program is designed to help managers gain a clearer understanding of how Title I of the Americans with Disabilities Act impacts their workplace on a daily basis. It provides accurate legal information in clear and concise terms and is intended to provide useful information, so managers can sort through tough ADA issues and take the right actions. (15 minutes)	Available
Legal Briefs: Substance Abuse (v, dvd, wb)This program explains the importance of the manager’s responsibility to understand and communicate the organization’s policies on substance use or abuse in the workplace. It teaches five main aspects of dealing with substance abuse and three action steps that managers can take to help keep the organization drug-free and out of court. (17 minutes)	Available
Legal Briefs: Harassment and Discrimination (v, dvd, wb)This program covers what every manager should know about discriminatory harassment. It is designed to help managers identify five common issues in danger areas and presents four specific actions managers can take to avoid problems and promote a respectful workplace. (14 minutes)	Currently unavailable
Legal Briefs: Discipline and Termination (v, dvd, wb)Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This program remedies that with plain-speak language and practical examples that show managers’ protocol and procedures to follow if they are to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce. (14 minutes)	Currently unavailable
Legal Briefs: The Family and Medical Leave Act (v, dvd, wb)Many managers believe the Family and Medical Leave Act to be the single most confusing piece of employment law they deal with in the workplace. This program offers practical and clear examples that help eliminate confusion. Managers gain an understanding of what constitutes qualifying for a leave based on a serious health condition or medical certification. (15 minutes)	Available
Legal Briefs: Workplace Privacy: Does it Really Exist? (v, dvd, wb)Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy. (16 minutes)	Currently unavailable
Miscellaneous: Meetings in a Box: Setting up a Successful Safety Committee (cd)This program is designed to give you the tools you need to organize and conduct safety committee meetings that will have a positive impact both on the safety of your employees and your facility’s financial standing.	Currently unavailable
Motivational: Do Right with Lou Holtz (v)This video is an expression of Coach Lou Holtz’s lifelong philosophy, told in his own words and illustrated by action footage of Notre Dame football. (35 minutes)	Available
Motivational: Do Right II with Lou Holtz (v)This video with Coach Lou Holtz focuses on the importance of teamwork, the cornerstone of every individual and organizational success. (22:40 minutes)	Available
Performance: Manage Your Time Better (dvd)This training program shows you how to virtually “add” minutes to each day by forming a logical, prioritized sequence or “plan of action” that incorporates the use of symbols, notes, teamwork, clear communication processes, and much more. (23 minutes)	Available
Performance: Empowerment – Achieving Peak Performance Through Self-Leadership (bk)Best-selling author Ken Blanchard joins with Susan Fowler Woodring to demonstrate why it's not enough to be competent; you must believe in your ability to "Achieve Peak Performance Through Self Leadership."	Available
Performance: Serious Performance Consulting (bk)This book invites you to join an accomplished performance consultant on a project journey during which you will discover how performance consulting is done.	Available
Performance: Performance Basics (bk)	Currently unavailable
Performance: Adventures in Attitudes: A Guided Program for Achieving Personal and Professional Success (bk)This strategic program will help you discover that you exist in a world of your own making, and that what you get out of the world is entirely up to you. It is designed for you to experience and discuss a lot of little slices of living so you can better answer the question, “Who am I?”	Available
Supervising: Succeed By Listening: A Step By Step Approach to Better Communication (v, wb, ca)In “Succeed by Listening: A Step by Step Approach to Better Communication,” you’ll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life. You’ll learn to handle the tough situations by really understanding what has been said. You’ll have the confidence needed to solve the difficult problems and react without misunderstanding. (35 minutes)	Available
Supervising: The New Supervisor: Skills for Success (v, wb, ca)Whether this is your first day as a supervisor or you’ve been on the job for years, “The New Supervisor: Skills for Success” will help you develop and improve your skills and make being a supervisor productive and enjoyable. You will learn how to develop the necessary leadership skills; how to make timely, effective decisions; how to praise, correct and deal with conflict; the need for managing change and how to manage your time; and, how to communicate effectively. (48 minutes)	Available
Supervising: How to Supervise People: Techniques for Getting Results Through Others (v, wb, ca)In this program, you’ll learn the how-to approach to supervising – some theory and a lot of “what to do” answers including: techniques to develop and inspire your people; how to lead; keys to teamwork and team building; strategies for dealing with change; how to deal positively with conflict and compromise; and, the best methods for cost control. (45 minutes)	Available
Supervising: Keeping Good People: Strategies for Solving the Dilemma of the Decade (ca)In these cassette tapes Roger Herman, author of the business book, “Keeping Good People” shares valuable insights, powerful perspectives and practical techniques including environmental, relationship, support, growth, and compensation strategies.	Available
Supervising: The Leader in You; How to Win Friends, Influence People, and Succeed in a Changing World….Dale Carnegie & Associates, Inc. (ca)This cassette builds on the fundamentals of human relationships to help you develop your own innate leadership skills and discover how to: achieve goals and increase self-confidence; gain the respect you deserve; build trusting relationships; control your worries and energize your life; and, become a team player. (90 minutes)	Available
Supervising: Succeed by Coaching – Coaching Skills for Supervisors (dvd, cd, bk)With this practical guide of do-it-now information, you’ll discover the essentials of coaching, including how to do it, when to do it, and why it is necessary in today’s business world. You’ll learn the coaching process model, how to evaluate employees, how to set performance goals and how to provide feedback. (30 minutes)	Available
Supervising: Managing Conflict at Work (dvd, cd, bk)This program looks at conflict as a normal part of life and shows how to turn it into a positive experience. You’ll learn to communicate differently, listen better and truly understand the nature of the conflict; to develop a system to determine the underlying causes of conflict; respond more effectively and deal with conflict assertively and positively; and identify the skills needed to prevent and resolve conflict. (20 minutes)	Currently unavailable
Supervising: Supervising the Difficult Employee (dvd, cd, bk)Supervising the Difficult Employee will steer you through six main objectives that will help you redirect an employee whose behavior is nonproductive, unsuccessful, and negatively affects other coworkers. You will learn to identify problems and explain to the employee why his/her behavior must change. Follow a four-step process for gathering facts about the employee’s behavior. (23 minutes)	Available
Supervising: How to Hold Successful Meetings (dvd, cd, bk)With this training program you’ll discover 30 tips that will help you to hold successful meetings. You’ll learn how to develop a proper agenda, how to use brainstorming when creative ideas are needed, why starting on time and having a realistic schedule are critical, and how to reinvigorate a stalled meeting. (30 minutes)	Available
Supervising: Empowering Employees (dvd,cd, bk)Discover how to empower employees to make decisions and take ownership of both successes and problems. You will learn what empowerment really means and how it can help your company grow, which employees you can empower and why and what motivates them, and six key factors needed to empower your employees and motivate them for success. (30 minutes)	Available
Supervising: Overcoming Stress at Work (dvd, cd, bk)This program will define stress, identify your own stresses, teach you the physical symptoms of stress and relay positive mental-challenging techniques to overcome non-positive stress. (19 minutes)	Available
Supervising: Keeping Good People: Breakthrough Retention Strategies (v)This program was created to initiate an internal dialogue within your organization on “how-to” ensure you retain your best employees. The program will help you: understand why your employee turnover is high and why it may be higher in the future; discover five principal reasons good people leave and what you can do about it; and learn the five practical, proven strategies for stabilizing your workforce and how to implement them. (23 minutes)	Available
Teamwork: Teams Terrific (v)This video covers conflict, team trust, brainstorming and motivation, and how to apply it to your workplace. It will help you find modern-day solutions to some age-old team problems. (20 minutes)	Currently unavailable
Teamwork: Team Building Volumes 2 and 3 (v CareerTrack Publications)In these videos Mark Sanborn teaches how to develop a high performing team. Learn how to motivate your team to reach goals, communicate with each other, and make decisions. Discover how to develop the characteristics of your team, set team goals, and endure tough times with success. (Volume 2 – 1:28 minutes, Volume 3 – 1:44 minutes)	Available
Teamwork: We’ve Got to Start Meeting Like This, How to Reach for Results in Every Team Meeting (bk)This book addresses 20 tips that will help you reach results in every team meeting you have.	Currently unavailable
Teamwork: Effective Teamwork (dvd,cd, bk)After participating in this program, your entire workforce will know how to maintain a cooperative, creative and highly productive team environment. You’ll learn why teams are important to you and your organization, how to write a team constitution, how to run a typical team meeting, how to develop ideas and make decisions that the team can stand behind and how to deal with conflict and team problems. (39 minutes)	Available
Training: Trainer’s Workshop Series: Project Management (bk, cd)“Project Management Training” will show you how to minimize project management failures and reveals the secrets of how to train an organization of “project oriented thinkers.” Users of this book will find direct advice for choosing training session content, sample training agendas, and step-by-step preparation and training delivery instructions	Available
Training: Improving On-the-Job Training and Coaching (bk)This comprehensive manual covers how to provide on-the-job training to anyone about virtually any skill or knowledge. It’s loaded with practical, proven techniques, while identifying the landmines to avoid.	Available
Training: Trainer’s Workshop Series: New Supervisor (bk, cd)“New Supervisor Training” offers its users all the materials needed to develop a new supervisor training program lasting from only a few hours to several days. It provides users nuts-and-bolts background training information, including pointers on how to evaluate training events and key attributes of effective leaders.	Available
Training: Trainer’s Workshop Series: Customer Service (bk, cd)“Customer Service Training” provides training and performance professionals with practical, hands-on guidance to help readers quickly develop customer service training that will raise the bar for service excellence.	Available
Training: Trainer’s Workshop Series: New Employee Orientation (bk, cd)“New Employee Orientation Training” provides training and performance professionals with practical, hands-on guidance that you will put to use immediately to develop effective programs at both the organizational and departmental level. This book also provides practical advice on solving the most common challenges of designing a new employee orientation program.	Available
Training: Trainer’s Workshop Series: Leading Change (bk, cd)“Leading Change Training” is a practical, ready-to-use workbook written for training professionals, organizational development practitioners, change agents, chief executive officers, and others who are seeking to create solid change programs within their organizations.	Currently unavailable
Training: Trainer’s Workshop Series: Leadership Training (bk, cd)“Leadership Training” shows you how to integrate 10 key leadership competencies to create leadership training programs that get results. This book is directed toward all levels of leaders, from executive leaders to middle managers to project managers. The tools this book provides can also be used to develop high-potential, next-generation leaders.	Currently unavailable
Training: Trainer’s Workshop Series: Coaching (bk, cd)	Currently unavailable
Training: Trainer’s Workshop Series: Innovation (bk, cd)“Innovation Training” offers you a language and a framework that will build understanding of how “innovation happens” and move your organization toward a more innovation-focused mindset. You can use this book to develop key innovation competencies among individual performers, groups, or teams, and throughout your organization.	Available
Training: Trainer’s Workshop Series: Sales Training (bk, cd)“Sales Training” focuses on three key skills that all sales professionals must have – thinking, communicating and networking. Use this book to create fast-paced and productive training sessions for both new and experienced sales professionals.	Available
Training: Trainer’s Workshop Series: Communication Skills (bk, cd) “Communication Skills Training” offers the resources and tools needed to design effective communication skills training. Whether the members of the group or work team need to become more effective as presenters or negotiators, or just need to polish up their conflict resolution or assertiveness skills, this program will help you design just the right training workshop.	Available
Training: Trainer’s Workshop Series: Diversity Training (bk, cd)This book provides you with all the tools and resources you need to conduct effective educational interventions in your organization. It includes guidance on how to build a case for improving diversity relations, along with ammunition to use when separating myth from fact in your diversity debate.	Available

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WCF is dedicated to making our Lending Library a valuable Resource in the community. If you have any suggestions about additional material you would like to see in our library, please contact us at LendingLibrary@wcfla.com or (407)531-1222.