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Below is a listing of sample interview questions to use as a guideline when developing questions you
might ask a potential employee. The trend in developing these interview questions has been to make
them behavioral based, allowing the interviewer to get the maximum benefit from the interview.
General
- Tell me about your recent work experience(s).
- Why did you leave your previous place of employment?
- Why are there gaps in your employment history?
- What strengths and weaknesses would you bring to this position?
- What is your understanding of this position and what skills do you bring to the position?
- What types of job responsibilities do you find to be most rewarding? Why?
- What types of job responsibilities do you find to be most frustrating? Why?
- Tell me about your computer skills and what type of software you are experienced with.
- What type of management style do you prefer (hands-on, frequent supervision, minimal supervision,
etc.) and why?
Behavior Questions
- If you were given a handwritten list of 50 names and addresses, along with a letter that needed
to be sent to each, how would you complete the task? Explain, in detail, using a mail merge
function in word processing software.
- Describe a situation when you had to take directions from several people at the same time.
- Describe a time when you had to sacrifice quality for a deadline, or visa versa. How did you
react to this?
- Describe a tough problem that you have dealt with, tell me how you approached it and the outcome.
- Tell me about a specific occasion when you conformed to a policy even though you did not agree
with it.
- Tell me about a time when your manager was unavailable and you had to solve an immediate problem.
What did you do and what was the outcome?
- Tell me about a project you have been responsible for and how you organized the necessary
paperwork, tasks, goals, etc.
- Have you ever intervened on behalf of an employee who was not being treated fairly? Tell me
about it.
- Describe for me two improvements you have made in your job in the past six months.
- When you delegate assignments to others, how do you keep track of their progress?
- Tell me about a decision you made that your supervisor disagreed with. How did you handle it?
- What do you feel would be the most common errors made in a position such as this?
- Tell me about a time when you were late or absent to work. How did you communicate that to
your supervisor?
- How do you deal with difficult or demanding managers/co-workers/customers? Describe a situation.
- Tell me about a time when a supervisor asked you to complete a task that you thought was not
necessary, or could have been done another way. What steps did you take to achieve the task?
- Tell me about a time when you felt you had to break a company rule in order to get something done.
Customer Service
- How would your supervisor describe your relationship with your peers?
- Describe a customer compliant that you have resolved.
- Describe a day when you were faced with multiple interruptions and had to assist in covering
an additional position. Tell me how you managed your day to accomplish your work.
- Tell me about a time when you were given high priority tasks from multiple supervisors. How
did you decide which to complete first?
- How would the people you supervise describe your management style?
End of Interview
- What aspect of your past employments did you enjoy the most?
- Why should I hire you?
- Do you have any questions for me?
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